Customization terms and conditions

1. Please read the FAQ’s before submitting this form! Many questions you may have are answered there!

2. Order Process

   • After submitting the customization form, you will receive a price quote and shipping instructions

   • It is highly encouraged that you ship your jersey with a tracking number. I do NOT contact customers regarding safe arrival. If the tracking number shows as delivered, I have your jersey.

3. Payment Policy

   • Once your order is complete, you will receive an email invoice, along with pictures of your completed jersey(s).

   • Per New York State Law, if payment is not collected within 6 calendar months of completion notice, any jerseys and materials will be sold to recoup costs. There are absolutely zero exceptions to this policy.

4. Project Restrictions and Scope of Service

   In order to simplify in-house processes and avoid conflicts, the following restrictions are in place:

   • Any jersey being sent in to be stripped MUST be customized fully before being returned to the customer. I do not provide stripping services on their own. There are absolutely zero exceptions to this policy.

   • Any kits made out-of-house that are sent by the customer are considered to be accepted. No modifications will be made to customer-accepted kits.

   • I will always strive to achieve on-ice and historical accuracy, but some things just aren’t possible due to extinct methods, materials, and equipment.

5. Proofs and Accuracy

   • When needed, I will send proofs of the kit design and sizing. This can happen before or after the jersey is sent in, and ALWAYS before the kit is produced. This is available upon request.

   • Once the font and sizing is accepted, it will not, under any circumstance, be modified.

6. Communication

   • In order to simplify communications, please condense all questions you may have into one email or message.

   • Hostile and abusive communication will not be tolerated and will lead to order cancellation and a denial of future services.

7. Order Cancellation and Refunds

   • Island Jerseys may cancel a project for the following reasons

     • Project falls outside the scope of services

     • Customer fails to keep communication

     • Communication becomes inappropriate

   • Once an order is started, which occurs when the jersey arrives in-house, it will not, under any circumstances, be cancelled at the customer’s request.

   • If an order is refunded, it will not be revisited in any way.

8. Shipping

   • Customers are responsible for any and all shipping costs and liabilities to and from Island Jerseys.

   • Island Jerseys is not liable for damaged or lost packages unless carrier-provided insurance is used.

   • Return shipping for order corrections is at the customer’s expense.