• Island Jerseys is in Suffolk County, NY.

  • You can either ship your jersey with any carrier of your choice. Using a shipping provider like Pirate Ship is recommended for the cheapest shipping rates.

  • To confirm your jersey has safely arrived in the shop, please ship using a tracking number. If the tracking shows as delivered, your jersey has arrived safely.

    Messages asking for delivery confirmation will not generate a response.

  • Yes. If you send us a jersey through USPS, your tracking will say “Available for Pickup” once it arrives at the Post Office. Once the tracking shows as delivered, we have picked up your jersey from the Post Office.

  • For shipments in the US, we ship via USPS. For large shipments and international packages, we ship via UPS.

  • Once your order is complete, an invoice will be sent to your email.

  • Yes! Please contact us before purchasing the jersey to confirm details.

GENERAL FAQ’S

  • For orders including 1-3 jerseys, general turnaround time is 6-8 weeks. Orders including 4 or more jerseys will take longer.

    If you need your jersey sooner, rush service is available for certain services.

  • If your order is still within the quoted timeline, we will not answer ANY messages asking for an update.

    If your order goes past the estimated completion date, you may ask for an update and we will provide an explanation of the delays.

  • Yes! Please include this in your order notes. This also applies to patches.

    NOTE: If you provide your own kit, we will use it EXACTLY as it is. Customers are responsible for ensuring the accuracy of the kit they provide.

  • For most jerseys, kits are made in house.

    For jerseys that require more complicated kits, those are ordered from trusted sources.

  • I will refuse to work on any request that is blatantly racist or culturally offensive. For any jerseys that include profanity, please contact me directly before submitting the customization form.

  • No! Listed pricing includes the entire kit, including captain/alternate patches and front numbers for hockey jerseys.

    This only applies if you are ordering a full name/number customization. Adding a C/A on its own is not free (obviously).

  • I keep a small stock of blank jerseys and patches that are sold blank/loose or with customization.

  • We do not offer decorative stitching at the moment. If you have a jersey that normally has decorative stitching, we can customize it without the decorative stitching or refer you do a customizer that can.

CUSTOMIZATION FAQ’S